Refund policy

30-Day Easy Returns

 

At Rosalie Clara, we want you to feel confident about every purchase. If your order isn’t right for you for any reason, our straightforward 30-day return process is here to help.

 

 

Return Policy Overview

 

• 30-Day Return Period: You may request a return within 30 days of receiving your order.

• Item Condition: Returned items must be unused, in their original condition, and include the original packaging.

• Simple Return Process: Our customer support team is available to guide you through the return process and answer any questions along the way.

 

 

Return Costs

 

• Defective or Incorrect Products: There is no return cost to the customer when an item is incorrect, arrives damaged by the carrier, or has another product defect.

• Change of Mind: If you are returning an item because you ordered the wrong product, the item does not fit, or you simply no longer want it, the actual cost of return shipping will be the customer’s responsibility. Original shipping costs are non-refundable.

 

How to Return Your Item

 

1. Contact Our Team: Email us at info@rosalieclara.com and include your order number and the reason for your return.

2. Prepare Your Package: Carefully repack the item in its original packaging and include all accessories, tags, and accompanying documents.

3. Ship Your Return: Take your package to the nearest shipping carrier location according to the instructions provided in your return authorization email.

 

Refund Process

 

Return Inspection: Once your returned item arrives, our team will inspect it to confirm that it meets the requirements of our return policy.

• Refund Issued: Once the inspection is complete, we will process your refund. Refunds generally take up to 7 business days to appear on your original payment method, depending on your bank or payment provider.

 

 

Exchanges

 

Need a different size, color, or another product? We’re happy to help. Contact our customer support team and we’ll assist you with your exchange.

 

 

Non-Returnable Items

 

For hygiene and safety reasons, certain products may not be eligible for return. Any items that are excluded from our return policy will be clearly identified as non-returnable in the product description.

 

 

Questions?

 

For additional information, please visit our FAQs or contact our customer service team.

Frequently Asked Questions

 

 

Contact Information

 

Store Name: Rosalie Clara

Address: Diepenheimseweg 27 Neede 7161MH

Email: info@rosalieclara.com

Phone: +1 9342032803

Customer Service Hours: Monday - Friday: 9:00 AM - 5:00 PM
Saturday and Sunday: 10:00 AM - 4:00 PM

We aim to respond to all customer emails within 1-2 business days.