Privacy policy

Privacy Policy

Last updated: September 2, 2026

At Rosalie Clara, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Rosalie Clara (the “Site,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us regarding our website and services.

For the purposes of this Privacy Policy, “you” and “your” refer to any individual using our Services, including customers, website visitors, and others whose personal information we may collect in connection with our Services.

Please take a moment to read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that your information may be collected, used, and disclosed as described below. If you do not agree with this Privacy Policy, please do not use or access our Services.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business practices, operational requirements, legal obligations, or regulatory requirements.

Whenever changes are made, we will publish the updated version on our Site and revise the “Last updated” date. We may also take any additional steps required by applicable law.

How We Collect and Use Your Personal Information

We collect personal information from different sources depending on how you interact with Rosalie Clara and which Services you use.

The information we collect may be used to provide and improve our Services, communicate with you, comply with applicable legal requirements, enforce our terms and policies, and protect our business, Services, customers, and other users.

Personal Information We Collect

The type of personal information we collect depends on your interaction with our Site. By “personal information,” we mean information that identifies you, relates to you, describes you, or could reasonably be associated with you.

Information You Provide Directly

When you provide information to us through our Services, this may include:

Contact Information: Your name, address, phone number, and email address.
Order Information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account Information: Your username, password, security questions, and other information used to maintain account security.
Customer Support Information: Information you choose to provide when communicating with our customer service team.

Certain features of our Services may require you to provide specific information. You may choose not to provide requested information, although this may limit your ability to access or use certain features.

Information Collected Automatically

We may automatically collect information about how you interact with our Services (“Usage Data”).

This may be collected through cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about your device, browser, network connection, IP address, account activity, and interactions with our Site and Services.

Information We Receive From Third Parties

We may also receive information from third parties, including vendors and service providers that assist us in operating our business.

These may include:

Companies that support our Site and Services, such as Shopify.
Payment processors that collect payment-related information, such as bank account details, credit or debit card information, and billing addresses, to process payments and fulfill your orders.
Third-party services that collect information through pixels, web beacons, software development kits, third-party libraries, and cookies when you visit our Site, interact with our Services or advertisements, or open or interact with emails we send.

Information received from third parties will be handled in accordance with this Privacy Policy. Please also review the section titled Third Party Websites and Links below.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing Products and Services: To process payments, fulfill and ship orders, manage accounts, process returns and exchanges, send order-related notifications, and provide other features connected to your purchases and account.
Marketing and Advertising: To send promotional communications by email, text message, or postal mail where permitted, and to provide advertising that may be more relevant to your interests.
Security and Fraud Prevention: To identify, investigate, and respond to suspected fraudulent, illegal, or malicious activity. If you create an account, you are responsible for keeping your login information secure.
Customer Support and Service Improvement: To respond to customer inquiries, provide support, improve our Services, and maintain our relationship with customers.

Where applicable, Shopify may also use your information to connect your account with other Shopify services that you choose to use. Any such processing by Shopify is subject to Shopify’s own Privacy Policy and Consumer Privacy Policy.

Cookies

Like many websites, Rosalie Clara uses Cookies and similar technologies.

For information about cookies used by Shopify, please visit:

https://www.shopify.com/legal/cookies

We use Cookies to operate and improve our Site, remember preferences and actions, perform analytics, and better understand how visitors interact with our Services. We may also allow third-party providers and service partners to use Cookies to help tailor services, products, and advertising.

Most web browsers accept Cookies automatically. You can change your browser settings to remove or reject Cookies. Please be aware that doing so may affect certain features and functionality of our Site.

Blocking or removing Cookies may also not completely prevent information from being shared with third parties, including advertising partners.

How We Share Personal Information

In certain situations, we may share personal information with third parties when necessary to provide our Services, fulfill contracts, operate our business, or comply with legal requirements.

This may include sharing information:

With vendors and service providers that work on our behalf, including IT providers, payment processors, analytics providers, customer support services, cloud storage providers, fulfillment partners, and shipping providers.
With business and marketing partners that help us provide services or advertise products.
When you specifically request or authorize us to share information, such as when information is needed to ship an order or when you use social media integrations.
With affiliates or companies within our corporate group where necessary for legitimate business purposes.
In connection with business transactions such as mergers, acquisitions, or bankruptcy, or when required to comply with legal obligations, subpoenas, search warrants, applicable terms, or to protect our rights and Services.

The categories of information that may be shared can include:

Identifiers, such as basic contact, order, and account information.
Commercial Information, such as order history, shopping information, and customer support information.
Internet or Network Activity, including Usage Data.
Geolocation Information, such as approximate location derived from an IP address or similar technical information.

These categories may be shared with vendors, service providers, payment processors, fulfillment partners, customer support providers, analytics providers, business and marketing partners, and affiliates.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third Party Websites and Links

Our Site may contain links to websites, services, or online platforms operated by third parties.

If you choose to visit a website that is not operated or controlled by Rosalie Clara, we recommend reviewing its privacy policy, security practices, and terms of use.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of information provided by third-party websites.

Information you share through public or semi-public platforms, including third-party social networking services, may also be visible to other users of those platforms.

Including a third-party link on our Site does not necessarily mean that we endorse the website, service, content, owner, or operator.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the information below so that we can review the request and take appropriate action.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information belonging to individuals under 16 years of age, as those terms are defined under applicable law.

Security and Retention

We take reasonable measures to protect the personal information we hold. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Information sent to us may not be fully secure while in transit, so we recommend avoiding unsecured communication channels when sending sensitive or confidential information.

We retain personal information for as long as reasonably necessary based on factors such as maintaining your account, providing Services, fulfilling legal obligations, resolving disputes, or enforcing agreements and policies.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights are subject to applicable law and may not apply in every circumstance.

These rights may include:

Right to Access / Know: Request access to personal information we maintain about you.
Right to Delete: Request deletion of personal information we hold about you.
Right to Correct: Request correction of inaccurate personal information.
Right to Data Portability: Request a copy of your personal information and, in certain circumstances, request that it be transferred to another party.
Restriction of Processing: Request that we limit or stop certain processing of your personal information.
Withdrawal of Consent: Withdraw consent where we rely on your consent to process personal information.
Right to Appeal: Appeal certain decisions regarding your privacy request where permitted by applicable law.
Communication Preferences: Opt out of promotional emails at any time by using the unsubscribe option included in our marketing emails. We may still send non-promotional communications relating to your account or orders.

You may exercise applicable rights through our Site where available or by contacting us using the information below.

We will not discriminate against you for exercising your privacy rights. To protect your information, we may ask you to verify your identity before completing certain requests.

Where permitted by law, you may also appoint an authorized agent to submit a request on your behalf. We may require proof of authorization and, where necessary, additional identity verification.

We will respond to privacy requests within the timeframe required by applicable law.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below.

Depending on where you live, you may also have the right to appeal our response or submit a complaint to your local data protection authority.

International Users

Your personal information may be transferred to, stored in, or processed outside the country where you live.

This may include processing by our employees, service providers, vendors, and business partners located in other countries.

Where personal information is transferred outside Europe, we may rely on recognized safeguards such as the European Commission’s Standard Contractual Clauses or equivalent mechanisms issued by the relevant competent authority, unless the destination country has been recognized as providing an adequate level of protection.

Contact Information

Store Name: Rosalie Clara

Address: Diepenheimseweg 27 Neede 7161MH

Email: info@rosalieclara.com

Phone: +1 9342032803

Customer Service Hours: Monday - Friday: 9:00 AM - 5:00 PM
Saturday and Sunday: 10:00 AM - 4:00 PM

We do our best to respond to customer emails within 1-2 business days.

Legal Company Name: van den Berg groep

Business Registration Number: 87481758

VAT Number: NL004423534B74

Contact Form: https://www.rosalieclara.com/pages/contact